Qormiva™ is owned and operated by Shenzhen Chixing Leasing Services Co., Ltd.

Qormiva™ focuses on practical sports and fitness accessories designed for everyday movement, home workouts, mobility routines, strength training, stretching, balance work, recovery, and active lifestyles. Our collection emphasizes compact products that are convenient to use, store, carry, and incorporate into regular fitness routines.

Many Qormiva™ products are selected specifically with home and small-space training in mind. Depending on the product, they may be suitable for use in apartments, bedrooms, home gyms, offices, travel settings, or other spaces where large exercise equipment may not be practical. Always review the product description, dimensions, intended use, and safety information before exercising.

We make reasonable efforts to represent product colors, materials, dimensions, and overall appearance accurately. However, minor differences may occur because of screen settings, lighting, normal manufacturing tolerances, material characteristics, or production variations. Small differences that do not materially affect the product's intended use are not necessarily considered defects.

Suitability depends on the individual product. Some accessories may work well for beginners, while others may be more appropriate for users with prior training experience. Please review the product description and any resistance, weight, size, compatibility, or usage guidance before purchase. Customers should exercise within their own abilities and discontinue activity if they experience unusual pain, dizziness, or discomfort.

Care requirements vary by material and product type. In general, we recommend:

• Keeping products clean and dry after use
• Following any product-specific cleaning instructions
• Avoiding harsh chemicals unless expressly recommended
• Storing equipment away from excessive heat or direct sunlight
• Inspecting products regularly for signs of damage or excessive wear
• Discontinuing use if a product appears unsafe

Specific care instructions may also be included on the relevant product page or with the product.

Unless another currency is clearly shown during checkout, transactions are processed in United States Dollars (USD). If your payment method uses another currency, your bank or payment provider may apply a conversion rate or foreign transaction fee.

Available payment methods are displayed during checkout. Depending on your location and our current checkout configuration, payment options may include PayPal and eligible credit or debit cards. All available options will be shown before you submit your order.

After a successful order is submitted and payment is accepted, you should receive an order confirmation using the email address provided during checkout. If you believe you completed payment but did not receive confirmation, contact:

service@qormiva.com

Please provide the name and email address used for the order. For security reasons, never send complete payment-card details by email.

Orders are generally prepared within 2–4 business days after payment confirmation. During major holidays, promotions, or periods of unusually high order volume, processing may require up to 5 business days. Processing time is separate from shipping transit time.

Qormiva™ currently applies a flat $5.99 shipping fee per order, unless another shipping arrangement is clearly displayed during checkout. Any applicable shipping charge will be shown before payment is completed.

Estimated delivery times after dispatch are generally:

• United States: 10–15 business days
• Canada: 11–16 business days
• United Kingdom: 11–16 business days
• Australia: 11–16 business days
• Other international destinations: 15–20 business days

These are estimated transit times rather than guaranteed delivery dates. Actual delivery time can be affected by carrier operations, customs procedures, weather, destination, or other circumstances.

Orders may be fulfilled from our own facilities or from designated manufacturing, logistics, or fulfillment partners depending on inventory availability and destination. For this reason, the shipping origin may differ from our registered business address. Orders containing multiple products may also be dispatched separately.

Yes, when tracking is available. After your order has been dispatched, a shipping confirmation containing tracking information will normally be sent to the email address associated with the order. Carrier systems may require approximately 1–3 business days after shipment to display the first tracking update.

A brief delay in tracking updates does not necessarily mean that the package has stopped moving. If tracking has remained unchanged for an unusually long period, contact:

service@qormiva.com

Please include your order number so our support team can review the available shipment information.

First, we recommend checking:

• The delivery location around your property
• Your mailbox
• Household members
• Building reception or management
• Nearby neighbors where appropriate
• Any delivery instructions provided to the carrier

You may also contact the carrier for additional delivery information. If the package still cannot be located, contact Qormiva™ customer support. A carrier status showing “Delivered” does not automatically prevent us from reviewing a legitimate delivery concern.

If you need to cancel an order or correct delivery information, contact:

service@qormiva.com within 12 hours after placing your order.

Please provide your order number and clearly explain the requested change. We will make reasonable efforts to help, but changes cannot be guaranteed once the order has already entered fulfillment or has been dispatched. If cancellation is no longer possible, the product may still qualify for return under our Return & Refund Policy.

Eligible products may generally be returned within 30 calendar days after delivery. The product should normally remain unused, unworn, complete, and in its original condition and packaging. Certain exclusions may apply to products that cannot reasonably be resold for hygiene, customization, safety, or other applicable reasons. Please review our Return & Refund Policy for full details.

Email service@qormiva.com and provide:

• Your order number
• The product you want to return
• Your reason for the request
• Relevant photographs or videos where appropriate

Please wait for approval and return instructions before sending merchandise back. Returns sent without authorization may be delayed or may not be correctly associated with your order.

Please do not automatically send returned merchandise to the Qormiva™ registered business address. Qormiva™ may use different designated return facilities depending on the product, destination, or fulfillment arrangement. After your return request is approved, customer support will provide the correct return address and instructions.

For preference-based returns, such as changing your mind or ordering the wrong product, the customer may be responsible for return shipping costs. If your product arrives damaged, defective, incorrect, missing essential components, or materially different from what was ordered, Qormiva™ will provide an appropriate solution without requiring you to bear costs resulting from our error.

Contact us promptly at service@qormiva.com. Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Packaging photos where relevant
• Video evidence when reasonably useful

After the issue is reviewed and confirmed, the resolution may include a replacement, refund, return arrangement, or another appropriate solution.

After an authorized return is received and inspected, an approved refund is generally issued to the original payment method within 5–10 business days. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund. If more than 15 business days have passed since you were notified that your refund was approved, contact us for assistance.

For most preference-based exchanges, the simplest process is to return the eligible original product and place a new order for the product you want. If the original item is damaged, defective, or incorrect, contact us first so our support team can determine the appropriate replacement process.