We want you to feel comfortable ordering from Qormiva™. If a product is not right for you or there is a problem with your order, this policy explains when a return may be requested, how the process works, and when an approved refund will be issued.

Please review the information below before sending any product back.

Eligible products may be returned within 30 calendar days after delivery. A return request must be submitted within this 30-day period. Requests made after the return window has expired may not be eligible for approval unless required by applicable consumer law.

To qualify for a standard return, the product should generally be:

Products showing signs of use, misuse, alteration, excessive wear, or missing components may not qualify for a standard return. If you are unsure whether your item is eligible, contact us before sending it back.

To begin a return request, email service@qormiva.com. Please include your order number, the product you would like to return, the reason for your request, and relevant photographs or videos when applicable.

Our support team will review the request and provide the next steps if the return is approved. Depending on the circumstances, these instructions may include return destination, packaging requirements, return authorization information, shipping instructions, or a return label where applicable.

Our registered business address is:

Shenzhen Chixing Leasing Services Co., Ltd.
Room 4002-B10, Huasheng U Valley (Office Building)
No. 57 Guangda Road, Bao'an Community
Yuanshan Subdistrict, Longgang District
Shenzhen, Guangdong Province, China

This address should not automatically be used as a product return address. Qormiva™ may use designated return facilities or fulfillment locations for returned merchandise. Once your return request has been approved, our support team will provide the correct return address and shipping instructions. Products sent directly to our registered business address without prior authorization may not be accepted.

Preference-Based Returns: If the product is being returned because you changed your mind, ordered the wrong item, or no longer want the product, the customer may be responsible for return shipping costs unless otherwise stated during the return process.

Damaged, Defective, or Incorrect Products: If the item arrives damaged, defective, incorrect, missing essential components, or materially different from what was ordered, please contact us promptly. After verification, Qormiva™ will provide an appropriate solution without requiring you to bear costs resulting from our fulfillment or product error (such as a replacement, refund, or return label).

Please inspect your order as soon as reasonably possible after delivery. If you discover a problem, contact service@qormiva.com with your order number, a description of the issue, clear photographs of the product, package photos where relevant, and video evidence where reasonably necessary.

Certain products may be excluded from standard returns where appropriate. Non-returnable categories may include:

Because Qormiva™ primarily offers fitness accessories, some products that come into direct and prolonged contact with the body may be subject to hygiene-related return restrictions after use or opening. Any applicable product-specific restriction should be clearly communicated where relevant.

Original shipping charges paid at checkout are generally non-refundable for preference-based returns unless otherwise required by applicable law. If the return results from an error on our part, a damaged product, an incorrect item, or another qualifying fulfillment issue, we will provide an appropriate resolution based on the circumstances.

For most products, the simplest way to receive a different item is to return the original eligible product and place a new order once the return has been accepted. If your item arrived damaged, defective, or incorrect, contact us before placing a replacement order so our support team can review the situation and advise you on the appropriate replacement process.

For eligible orders delivered within the European Union, consumers may have a legal right to withdraw from the purchase within 14 days without providing a reason, subject to applicable consumer-protection law. Where this right applies, the returned product should generally be unused, unworn, in substantially the same condition as received, in its original packaging where reasonably possible, and accompanied by proof of purchase. Certain statutory exceptions apply.

Once an authorized return reaches the designated return facility, it will be inspected and reviewed. We will notify you after the return has been inspected and advise whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected. Your bank, card issuer, or PayPal may require additional time to post funds to your account.

If more than 15 business days have passed after you were notified of refund approval and funds have not appeared, please contact service@qormiva.com with your order number.

Refunds are normally returned to the same payment method used for the original transaction and generally cannot be redirected to a different card, PayPal account, or unrelated bank account.

Please do not send products back without first contacting Qormiva™. Packages returned without authorization may be sent to the wrong facility, delayed in identification, or prevent refund processing. Always wait for support instructions.

For assistance, contact us via email at service@qormiva.com or phone at +86 19926498776 during our support hours (Monday – Friday, 9:00 AM – 6:00 PM). Please include your order number whenever possible.