At Qormiva™, we focus on practical fitness accessories designed to make everyday movement, home workouts, mobility routines, and active living easier to maintain.

Our fulfillment network may include manufacturing partners, logistics providers, and fulfillment facilities in different locations. Depending on inventory availability and the destination of your order, products may be dispatched directly from one of these facilities. This approach helps us maintain a broader selection of compact fitness products while avoiding unnecessary inventory movement and traditional retail overhead.

Because fulfillment locations may vary, delivery times can differ depending on your destination.

After your payment has been successfully confirmed, your order enters our preparation process.

Standard Processing Time: Orders are generally prepared for shipment within 2–4 business days. During this period, your order may go through inventory confirmation, product handling, quality review, packing, and shipping-label preparation.

Qormiva™ currently applies a flat shipping fee of $5.99 per order. The shipping charge applies regardless of the destination unless a different shipping arrangement is clearly displayed at checkout. Any applicable shipping charge will be shown before you complete your purchase.

Once your order has been dispatched, estimated delivery times are generally as follows:

These estimates begin after the order has been shipped and do not include the order-processing period described above. Delivery estimates are provided as guidance rather than guaranteed arrival dates. Actual transit time may be affected by carrier operations, destination, customs procedures, weather conditions, peak shipping periods, or other circumstances outside normal fulfillment operations.

Qormiva™ orders may be fulfilled from our own or partner facilities depending on product availability and the delivery destination. For this reason, the dispatch location of an order may differ from our registered business address.

An order containing multiple products may also be shipped in more than one package when items are stored at different fulfillment facilities. If this happens, individual parcels may arrive on different dates.

Once your package has been handed over for delivery and tracking information becomes available, we will send a shipping confirmation email containing your tracking details. Please allow approximately 1–3 business days after shipment for the carrier's tracking system to begin displaying updates.

A short delay in the first tracking scan does not necessarily mean that your shipment has stopped moving. If your tracking information has not updated for an unusually long period, please contact us at service@qormiva.com with your order number so our support team can review the shipment more efficiently.

International shipments may be subject to customs requirements in the destination country. Where applicable, international orders are shipped on a Delivered Duty Unpaid (DDU) basis unless otherwise stated during checkout.

This means customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country may be the customer's responsibility. The amount and application of these charges are determined by local authorities and may vary by country. Qormiva™ does not control customs assessments or customs-processing times. Customs clearance may occasionally extend the total delivery period.

We begin preparing orders shortly after they are received. If you need to request an order cancellation or correct your delivery information, please contact service@qormiva.com within 12 hours of placing your order.

Please include your order number and clearly explain the requested change. We will make reasonable efforts to accommodate requests submitted within this period. However, if the order has already been packed, transferred to fulfillment, or dispatched, we may no longer be able to modify or cancel it. If your order has already shipped, any available return options will be handled according to our Return & Refund Policy.

Customers are responsible for providing complete and accurate shipping information during checkout. Please review your recipient name, street address, apartment or unit number, city, state or province, postal code, country, and contact information before placing your order.

If you discover an error, contact us as soon as possible. We cannot guarantee address changes after fulfillment has started.

Occasional delivery delays can occur because of carrier congestion, customs clearance, severe weather, transportation disruptions, peak-season demand, or other circumstances. If your shipment appears unusually delayed, please email service@qormiva.com with your order number and relevant tracking information. Our support team will review the available shipment information and help determine the appropriate next step.

If tracking stops updating for an extended period or you believe your parcel may have been lost in transit, please contact our customer support team. If the carrier or available shipping information confirms that the parcel has been lost during transit, Qormiva™ will provide an appropriate solution, which may include a replacement shipment or refund depending on the circumstances.

We do not automatically reject a delivery concern solely because a tracking page contains a particular carrier status. Each reported issue may be reviewed based on the available information.

If your order arrives damaged, please contact us within 72 hours of delivery by sending your message to service@qormiva.com.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution at no additional cost to you, which may include a replacement, refund, or other reasonable solution.

If you receive a product that is different from what you ordered, contact us promptly with your order number and photographs of the item received. After verification, we will arrange an appropriate solution without requiring you to bear costs resulting from our fulfillment error.

In some cases, products from the same order may be stored at different fulfillment locations. Your order may therefore arrive in separate parcels. Receiving one package does not necessarily mean the rest of your order is missing. Additional tracking information may be provided for separately dispatched items.

For shipping, tracking, delayed delivery, damaged parcel, or lost-package questions, contact us via email at service@qormiva.com or phone at +86 19926498776 during our support hours (Monday – Friday, 9:00 AM – 6:00 PM). When contacting us about an existing order, please include your order number so we can locate the relevant information more quickly.